We are proud to state in our About Us section that “we are consumers too you know 🙂“! Since it’s part of our vision and culture to treat each customer with utmost respect and caring, we have created the below section of Frequently Asked Questions (FAQs) with a single scope in mind. To create awareness on why we do things the chosen way, how we operate, what we aim for when it comes to payments, delivery, order tracking and returns. If the below doesn’t satisfy your needs 100% feel free to contact us with your inquiry.
Are My Payments Secure?
To us, that is the most important question. Since we take things personally when it comes to payments, we highlight below the solutions available to our customers.
Other Important Questions
How can I make a payment?
We take things personally when it comes to payments and their security. That is the main reason we decided to integrate our electronic shop payment methods with global players in the field, like PayPal and Stripe. You can pay for the chosen goods securely using Google Pay*, Apple Pay*, PayPal, Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay, or a debit card. All prices in our store are in Euro currency.
* If you already have a Google Pay or Apple Pay method set up, but the button is not visible on our eStore, kindly check your browser’s Settings under the Payments tab (desktop version).
How much does the delivery cost?
The delivery cost is region based as per the below:
Cyprus: Free delivery on any order amount to the nearest ACS point of your preference.
Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom: On orders below 190 euro the delivery cost is 30 euro per order. On orders equal or greater than 190 euro the delivery is free.
Countries not mentioned above*: On orders below 190 euro the delivery cost is 60 euro per order. On orders equal or greater than 190 euro the delivery is free.
* kindly be informed that delivery services are not currently available for Afghanistan, Belarus, Central African Republic, Congo (Brazzaville), Congo (Kinshasa), Iraq, Lebanon, Libya, Mali, Myanmar, Somalia, South Sudan, Sudan, Syria, Yemen, Zimbabwe
It is important to state that duties and taxes might be applicable in non-European countries. It is up to the customer’s responsibility to ensure the aforementioned prior to placing any order.
How long is the delivery time?
We ship all orders within 24 hours (in a working / business day) upon the completion of your order and acceptance of the transaction by the payment provider. Our collaborator courier / delivery service usually completes the delivery in each region as per the below*:
Cyprus: Between 2 to 3 working / business days.
Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom: Between 8 and 12 working / business days.
Countries not mentioned above**: Between 12 and 15 working / business days.
* During peak season or at special campaigns and events the delivery, as well as to delivery to remote locations, the delivery time might be prolonged. Moreover, this might occur under extreme weather conditions or ongoing disruptions in the global supply chain. ** Country exclusions are the same as described in the “How much does the delivery cost?” FAQ above.
How can I track my parcel?
Once the order is shipped, an email will be sent to the customer with all the relevant information and a tracking number. At any given time a customer is in a position totrack an order here.
How can I make a return?
In a case where you would like to return a product(s) you may follow the steps explained here.
How can I contact Customer Support if needed?
You can always contact us by filling the contact form here. We will make sure to respond as swiftly as possible.